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Frequently Asked Questions

Can I shop for 8thUniverse at a physical location?

Yes, we are based in a couple of stores in Germany and Austria. You can shop our products at our partner store Rare Fashion in München, and Nürnberg. You can visit for all necessary details. You may also shop all of our products at Helmut Eder, in Kitzbühel Austria. For more information regarding Helmut Eder, you can find all relevant details here: We hope to offer our products at more physical locations across Europe and America in the up and coming future.

Does 8thUniverse offer free returns?

Unfortunately we don't offer free returns. To return a package the consumer will have to cover the cost of shipment back to our return address. We understand that returns are a standard for online consumers, which is why we are working to provide free returns in the future.

Why is my card declining at checkout?

Cards can decline for multiple reasons, if this is a recurring issue across multiple sites we suggest contacting your bank. The most common reason for a card to decline on our site has to do with card verification. Major credit card, and online debit card providers require a verification code to be entered in to our site when fraudulent activity is detected. This feature has been implemented to keep you and your account safe at all times, sometimes it doesn't work out as planned. If this issue persists please contact support.

How long will my order take to arrive?

Shipping times vary based on location, and selected option. We suggest basing your estimate off of the given shipping time at checkout, however an average shipping time spans from 5 days to 10 days. For a more accurate time frame you can check your orders tracking link.