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Is my product eligible for a return?


This all depends on a number of factors, these factors being:
  1. The item that is to be returned must be shipped back to the return address 30 days after purchase.
  2. The item must still have all tags intact.
  3. The item must not be washed or worn in any way.

If all of your items that you wish to return, comply with our return policy, you may ship your items back to the return address. For more information regarding returns, we recommend that you proceed to this page. www.8th-universe.com/return-policy

We recommend asking yourselves the following questions before returning your item:
  1. Did you wear the item in any way or form?
  2. When did you receive your shipping confirmation email? This date is when the 30 day countdown begins. If it has been more than 30 days since your shipping confirmation, a return is not eligible.
  3. Are the hangtags still intact and attached to the item?
  4. Have you washed your items in any way, including spot cleaning, full washes, and hand washed?
If all of your answers to the above questions comply with our return policy, it is now acceptable for you to begin the return proccess.

As all ways if you have any questions, please redirect them towards our customer support, you can open up a case with them either through our support@8th-universe.com email, a live chat message on our website, our website form, a WhatsApp Chat, or an Instagram DM.



Created On:
February 4, 2022 12:13 AM
Updated On:
February 4, 2022 1:16 PM
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